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It continues to be business as usual at BBi and we have worked hard to ensure that we maintain excellent service levels to all our clients during these difficult times. All BBi offices in the UK are now fully staffed and open, with the exception of Fenchurch Street which we hope will open in August or September. A small number of staff remain working from home.

From all at the BBi Group we wish you, your employees and your family well.


Coronavirus FAQ - Travel Insurance

May 1, 2020

I am unable to travel due to the most recent update from the government, what should I do?

You should first ask your airline or travel provider to postpone your trip or arrange a refund, this applies for both trips abroad and in the UK. Once you have done this you should look to register a claim for any unrecovered costs. The response of the travel industry is changing daily so please contact us for further assistance.

I have had to postpone a trip or change my destination will my insurance still apply?

If your transport provider or tour operator moves your trip destination or dates due to the Coronavirus outbreak, then insurers will class your original booking date as your booking date, therefore the exclusion for new trips booked will not apply. You will need to amend your insurance to reflect your new dates and there may be an additional premium due for doing this. If your trip is cancelled and you book a new/alternative trip, then your policy will not cover cancellation relating to Coronavirus. Also remember that the general rules regarding FCO advice and travel restrictions will continue to apply.

I have been advised to stay at home for 12 weeks due to my medical conditions and now I can’t travel. What should I do?

You should first ask your airline or travel provider to postpone your trip or arrange a refund. Once you have done this please register a claim for any unrecovered costs.

Am I covered if I contract the Coronavirus on holiday?

If you become ill while on holiday, your travel insurance covers your medical expenses abroad – unless you travelled to a location the FCO advised against. Coronavirus and pandemics will be a standard exclusion on most travel covers in the future.